Privacy Policy for Lotwise
Effective Date: July 18, 2025
Lotwise ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). By accessing or using the Lotwise Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We may collect personal information from you in various ways, including:
Information you provide to us directly:
Account Information: When you create an account, we may collect your name, email address, and payment information.
Property Information: To generate site plans, you will upload your property survey or sketches, and provide details about your shed project, including style, materials, and dimensions.
Communications: If you contact us for support or inquiries, we will collect the information you provide in your communication.
User Feedback: We may collect information from testimonials or reviews you provide.
Information collected automatically:
Usage Data: We automatically collect information about how you access and use our Service, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits.
Device Information: We may collect information about the device you use to access our Service, including device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Service: This includes generating custom site plans and approval documents for your shed project.
To Process Transactions: To process payments for the services you purchase.
To Manage Your Account: To manage your registration as a user of the Service.
To Improve Our Service: To understand how users interact with our Service and to make improvements.
To Communicate with You: To send you updates, news, promotional offers, and information related to our Service.
To Provide Customer Support: To respond to your inquiries and provide assistance.
For Legal Compliance: To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We may share your information in the following situations:
With Service Providers: We may share your personal data with third-party service providers to perform services on our behalf, such as payment processing, hosting, and data analysis.
For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of the service agreement, and after its termination, for the period required by law (e.g., limitation period for claims, archiving obligations). Once the required period has expired, your data will be deleted or anonymized.
5. Security of Your Information
We are committed to protecting the security of your personal data. We implement appropriate technical and organizational measures to protect your information from loss, destruction, unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain conditions, provided that further processing is not required by law or necessary for claims enforcement.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to our processing of your personal data under certain conditions.
Right to Withdraw Consent: Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. This withdrawal will not affect the lawfulness of processing before the withdrawal.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@lotwiseapp.com